Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions:
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting Ureekapharmacy.com.au terms and conditions. "Ureekapharmacy.com.au", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of Ureekapharmacy.com.au’s stated services/products, in accordance with and subject to, prevailing Australian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
We are committed to protecting your privacy. Authorized employees within Ureekapharmacy.com.au on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.
We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.
Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:
- excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Ureekapharmacy.com.au’s literature; and
- excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.
All cancellations must be made to us via email to firstname.lastname@example.org within 24 hrs of the order being placed. Any cancellation notices that are received after the said 24hr period will be subject to consideration on a case by case basis. Ureeka Pharmacy reserve the right to cancel any order & refund the client their money.
Termination of Agreements and Refunds Policy
Both the Client and ourselves have the right to terminate any Services Agreement for any reason, including the ending of services that are already underway. No refunds shall be offered, where a Service is deemed to have begun and is, for all intents and purposes, underway. Any monies that have been paid to us which constitute payment in respect of the provision of unused Services shall be refunded.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.
Links to this website
You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.
Links from this website
We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
Copyright and other relevant intellectual property rights exists on all text relating to Ureekapharmacy.com.au’s services and the full content of this website.
This medication group requires a prescription when dispensed in Australian pharmacies.
To search for these items, click on the Prescriptions tab and type part or all of the item you are looking for in the Prescription Medication Browser.
To order prescription medication we need your Original prescription (including the duplicate) mailed to us (faxes cannot be accepted).
This is a government regulation we are required to adhere to in all instances. If we do not receive your prescription within three days of receiving your order, we will send you a reminder email.
If uncontactable via phone or email, we will then allow seven days prior to assuming you no longer require the item(s).
We are able to keep your repeats on file to make it easier for you on your next order, simply check the appropriate box when you order. This will allow for immediate processing and dispatch after your order has been placed and paid for.
When ordering Prescription Medications at Ureeka Pharmacy we strive to provide complete professional care. By providing us with your medical details listed in our Patient profile section, it will ensure that we are able to identify any potential drug, health or allergic interactions.
Each customer is limited to 2 tins of baby forumla per brand per purchase. Customers are only allowed to place one order for baby forumla per week, any further orders will be automatically refunded and cancelled. This limit may chnage time to time.
Information about prescription categories and ordering prescription products
Due to Australia's present Health Scheme, different individuals may have different entitlements to what they pay for prescriptions. Each prescription item at Ureeka Pharmacy will show prices for several different categories depending on the individual's entitlements. Below are descriptions of the different categories and a brief description of the PBS and Safety Net scheme:
Private Prescriptions / Online Price
Some prescriptions are not subsidised by the government, leaving the patient to fully pay for the item. Also, in some cases a patient can save more money by electing not to have their prescription dispensed as a NHS prescription but as a private prescription. Although PRF stickers may not be issued, many patients would not reach the safety net threshold anyway making them irrelevant. (See Safety Net for information) As many private prescriptions can be claimed back through Private Health Funds, relevant receipts can be provided if requested. Prices will be displayed for multiple pack purchases of private prescriptions. Should you require a price for a multiple not shown please contact us to discuss the price.
Instore prices for private prescription items may differ slightly to our online prices.
Most prescriptions are subsidised by the government and listed on the National Health Scheme (NHS) prices. Where a product is on the NHS, a price will be listed in this category field. Prescription Record Form (PRF) stickers will be supplied with all NHS prescriptions and Safety Net Totals will be kept for patients. You will need to keep a record of prescriptions purchased elsewhere. When this field does not appear, the prescription product is only available as a Private Prescription or Online Price (see above). If this field does appear but you cannot select this option, log in and make sure that your medicare card details are in your patient profile.
(Pensioners, Health Care & Veteran Affairs card holders, CN card holders)
These cardholders will pay $6.10 for most NHS prescriptions. Small government surcharges may occur in more expensive brands but can be avoided by selecting the generic equivalent when prompted. When this field does not appear, the prescription product is only available as a Private Prescription or Online Price (see above). If this field does appear but you cannot select this option, log in and make sure that your medicare card and concession details are in your patient profile.
PBS Safety Net
Patients eligible for SN cards will not be charged for PBS prescriptions (unless government surcharges apply). SN cards are only valid for items on the PBS listed.
When this field does not appear, the prescription product is only available as a Private Prescription or Online Price (see above). If this field does appear but you cannot select this option, log in and make sure that your medicare card details and SN details are in your patient profile.
Important: All safety net recipients must provide photocopies of cards with first order to validate entitlement.
Pharmaceutical Benefits Scheme and Safety Net Scheme
Items on the Pharmaceutical Benefits Scheme (PBS) are $38.30 and $6.20 on concession excluding and government surcharges. These PBS prices are only available to customers with a valid Medicare Card. Some items which are subsidised by the PBS to treat special conditions require an AUTHORITY prescription. These items are marked with "Auth Req" and require an Authority Prescription to be on PBS. If you do not qualify for an authority script, your doctor may write a private prescription and this is the price quoted on the website.
If you and your family require large amounts of Pharmaceutical Benefits Scheme (PBS) prescriptions in any one-year, a Safety Net threshold exists to protect you financially. Once this threshold is reached, you can apply for a Safety Net card, enabling you to receive NHS prescriptions cheaper or at no cost. A family can include:
- A spouse or de facto spouse
- Children under 16 in your care; and
- Full-time dependent students under 25.
To be eligible for the Safety Net, you must keep a total of your NHS prescription expenditure. As individual pharmacies are not linked, records are only kept for prescriptions dispensed in each pharmacy. At Ureeka Pharmacy we will keep records of all NHS prescriptions dispensed by us for Safety Net purposes. If you use different pharmacies (including hospital pharmacies) you should keep your own prescription record form.
The Safety Net Threshold levels for 2016 are:
General Patients - $1,475.50*. A CN Safety net card will be issued allowing PBS prescriptions to be charged at $6.20, each for the rest of the calendar year.
Concession Card Holders (pension card, health care card, veteran affairs cards etc) - 60 prescriptions. An SN Safety net card will be issued allowing PBS prescriptions to be free* for the rest of the calendar year.
* These figures are adjusted annually and do not include a surcharge for the more expensive alternative brands/medicines.
If you require more information about Australia's Pharmaceutical Benefits Scheme:
Phone 1 800 020 613
Internet site http://www.hic.gov.au
Safety Net 20 Day Rule
Please note we are bound by the Safety Net 20 Day Rule.
What is the Safety Net 20 rule (SN20DR)?
Under the Safety Net 20 Day Rule (SN20DR) the early repeat supply within 20 days of some PBS medicines will not be eligible for Safety Net entitlements.
If you have your SN20DR medicine dispensed early (within 20 days), the cost of the medicine will not count towards your Safety Net threshold. If you have already met your Safety Net Threshold, your medicine will be supplied at your original co-payment amount, and not the reduced Safety Net amount.
This rule generally applies to medicines used for long term therapy.
Ureeka Pharmacy's main interest is in providing value and as such we are interested in saving our customers money. Where equivalent less expensive brands exist, you will be asked if you would like us to substitute with these. These brands are in no way inferior in quality or strength, but are less expensive due to the companies being more competitive in pricing. In many cases, the same companies make both brands!
It should be noted that some Doctor's will have "no substitution permitted" endorsed on the script. Please check your prescription as generics are not available in this case.
Additional Information and Restrictions
Please note the following when ordering Prescription Medications and Pharmacist Advice Medications certain restrictions apply:
- Refrigerated lines cannot be supplied.
- Please note that by law we cannot dispense a prescription medicine unless we have received a prescription (including the duplicate) for that medicine. This should be posted to us (faxes or emails of a prescription can not be accepted this is a government regulation). To assist in processing your order, please write your order number on the back of each prescription.
- Only prescriptions written by registered Australian Doctors can be dispensed and orders containing prescriptions must be sent to an Australian address.
- Pharmacist Advice Medication (S3) requires a prescription to be supplied.
- Schedule 8 Medications require a prescription written by a doctor registered in NSW. Repeats for these items must be kept in the pharmacy and not returned under any circumstances. These repeats can only be dispensed at specified intervals. A reminder note will be supplied in place of a repeat with all these relevant details including interval to redispense and repeats remaining.
- We are required to adhere to our professional obligations and consequently we reserve the right to refuse supply of any goods we feel may contravene these professional obligations.
- It must be noted that in order to claim any entitlements, cards must be valid and in date at time of dispensing.
- We cannot supply multiple quantities of PBS items unless certain other conditions apply (e.g. a marked Regulation 24 or an Authority). If you want multiple quantities for a special reason (e.g. going overseas) please indicate this in the comments field and we will deal with this on a case by case basis.
- We are able to keep your repeats on file to make it easier for you on your next order, simply check the appropriate box when ordering. This will allow for immediate processing and dispatch after your order has been placed and paid for.
We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website.
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.
Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.
The laws of Australia and New South Wales govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of Ureekapharmacy.com.au to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of Ureekapharmacy.com.au.
Notification of Changes
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.